Returns Policy – RSL Bazar

At RSL Bazar, we want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return it under the following conditions:

1. Return Eligibility

• Items must be unused, unworn, and in their original packaging (including tags, shoebox, and accessories).
• Returns must be initiated within 7 days of receiving the order.
• Items purchased during sales, promotions, or clearance sales may not be eligible for returns.

2. How to Initiate a Return

1. Contact our customer support team at support@rslbazar.com or call  01604837900 to request a return.
2. Provide your order number and reason for return.
3. You will receive a return authorization and instructions on how to send the item back.

3. Return Shipping

• Customers are responsible for the return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service to ensure your return is received.

4. Refunds & Processing

• Once your return is received and inspected, we will notify you via email.
• Approved refunds will be processed within 7 business days to the original payment method.
• Shipping charges (if any) are non-refundable.

5. Exchanges

• If you need a different size or style, you can request an exchange instead of a refund.
• Exchanges are subject to stock availability.

6. Defective or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 3 days of receiving your order for a free replacement or full refund.

7. Non-Returnable Items

• Items marked as final sale.
• Worn, damaged, or altered items.
• Custom-made or personalized shoes.

For further assistance, please contact our support team at support@rslbazar.com.